This module is designed to
module, using a learner-centred approach, will equip student teachers with the
requisite knowledge, skills, attitude, and competences to provide reliable and
effective customer service to clients, especially those within the Business
Process Outsourcing (BPO) Industry.
Special emphasis will be placed on achieving timely and accurate
response to customers’ queries and complaints, effective communication, service
enhancement and use of ICT tools and devices